FAQ

Do you supply to small and large businesses?

Yes, we serve distributors, supermarkets and independent retailers across Canada.

What is the minimum order quantity (MOQ)?

Our minimum order quantity may vary depending on the product line. Please refer to the product details or contact our wholesale team for specific minimum order quantity requirements.

Do you deliver everywhere in Canada?

Absolutely. We deliver to all Canadian provinces through reliable logistics partners.

Do you offer pickup from your warehouse?

Yes! Merchants can choose to collect their orders directly from our warehouse to save on delivery costs. Please select the "Warehouse Pickup" option at checkout or contact our team to arrange an appointment. Collection hours are Monday to Friday, 9 a.m. to 4 p.m.

Can you provide us with specific European brands?

Yes, we offer custom import sourcing for verified business customers.

How to become a retailer or distributor?

You can apply to become an authorized reseller by completing our wholesale application form on our website. Once approved, you will have access to our wholesale pricing, product catalogs, and ordering portal.

How can I place an order?

Once your retail account is approved, you can place orders directly through our wholesale portal, via email, or through your assigned sales representative.

Do you offer group purchase discounts or tiered pricing?

Yes, we offer volume discounts for bulk orders. The discount level depends on the volume and frequency of orders. Contact our sales team for a personalized quote.

What are your payment terms?

We accept major credit cards, bank transfers, and approved credit accounts. Payment terms (e.g., Net 30) are available for established partners.

How long does it take to process an order?

Orders are typically processed within 2-5 business days, depending on availability and order volume. You will receive a confirmation and tracking information once your order has shipped.

Can I return unsold items?

Returns are only accepted for defective or incorrect items. We do not accept returns of unsold items unless previously agreed.

Who should I contact for wholesale support?

You can contact our wholesale support team at support@groupenayla.com or by phone at +1 438-316-5053 . We are here to help you with your orders, shipping, or product questions.

About Us

At Nayla Group , we specialize in the import and distribution of premium European food products for retailers, distributors, and food companies across Canada. Leveraging our expertise and strong partnerships with renowned European producers, we offer authentic, quality brands that meet the growing demand for excellence and originality in the Canadian market.

Our mission is to make the best European products accessible to Canadian businesses through a reliable supply chain, competitive prices, and exceptional service. From selection to delivery, Nayla Group is your trusted partner between the best European producers and the Canadian food industry.